1. Refund Policy

ANIS is committed to providing a transparent experience for its clients. Refund requests are processed in accordance with the terms outlined in this policy and applicable laws.

2. Appointment Cancellation and Refunds

• 24 hours or more before the scheduled appointment: Clients may request to cancel their booking and receive a full refund, or choose an alternative date.
• Less than 24 hours before the scheduled appointment: Clients may request to reschedule. Refund requests will be evaluated based on the specific circumstances and the terms stated at the time of booking.
• In the event of a no-show: Refunds are not guaranteed; exceptional cases will be reviewed on an individual basis.
• If an appointment is cancelled by ANIS: The client is entitled to choose an alternative date or request a full refund for the service that was not provided.

3. Services Already Rendered

Fees for sessions that have already been fully delivered are non-refundable, unless otherwise required by law or the specific terms of the service.

If a service was not provided, or if it was provided in a manner that differs substantially from what was agreed upon, the client may submit a request for review in accordance with applicable laws.

4. Digital Programs and Exercises

For digital programs, exercises, and materials, refund requests will be evaluated based on the nature of the content, whether it has been delivered or made accessible to the client, and the rights granted under the law. 5. How to Request a Refund

To submit a request, please contact us via email or through the official communication channels provided on the “Contact Us” page of the Anees website, including the following details:

• The name used for the booking.
• The order number or payment transaction reference.
• The name of the service and the date of the booking.
• The reason for the refund request.

6. Refund Processing Time

Once a request is approved, the refund will be processed via the original payment method—wherever possible—in accordance with the procedures of the payment provider and the card-issuing bank. The time it takes for the funds to appear in the customer’s account may vary depending on the bank.

7. Contact

For inquiries regarding cancellations or refunds, please use the official communication channels listed on the Anees website.

By completing the payment, the customer acknowledges that they have reviewed the Refund and Cancellation Policy prior to finalizing the purchase, without prejudice to any mandatory rights granted by law.